DHS IT SUPPORT PORTAL OVERVIEW

The DHS IT team manages a wide range of applications that support both District Residents and Service Providers. This portal serves as a centralized platform where users can report any system-related issues they encounter. Once submitted, these issues will be routed to the DHS IT Support Team, who will work to resolve them efficiently and ensure minimal disruption to services.

SUBMIT IT SUPPORT REQUEST

If you're encountering problems, please submit a support request so our team can assist you promptly. Each application includes a dedicated section for ASD IT Support requests. Please log in to the application you're having trouble with and submit your IT support request directly through the application.
   

Track Your IT Requests

Monitor the progress and updates of your submitted support tickets.


Track Your Ticket

    How It Works

WHAT YOU'LL NEED
To speed up support, include a brief description of the issue (e.g., password reset, code not received), a screenshot of the error, and any helpful details like when it happened and what device or browser you used.

SUBMIT YOUR REQUEST
Use this form to describe your issue, include as much detail as possible for faster support.

SAVE YOUR REQUEST NUMBER
When you submit request you will receive email with request number.

CHECK REQUEST STATUS
You can monitor the status of your IT support request through the portal using your Request Number.

REVIEW IT SUPPORT RESOLUTION
Review the steps taken by IT support to resolve your issue. 

Frequently Asked Questions

How do I submit an IT support ticket? +
To submit a help request, go to the application and click the ASD IT Support Request link. Complete the request form with all required details and provide a valid email address to receive a verification code. Enter the verification code to finalize and submit your request.
What information should I include in my ticket? +
To help IT support resolve your issue efficiently, please include the following details in your ticket:
  • Which DHS application are you using
  • A clear and concise description of the issue or request
  • The browser you are using (e.g., Chrome, Edge, Firefox)
  • Any error messages or screenshots that illustrate the problem
  • The urgency of the issue and how it impacts your work
Will I receive confirmation after submitting a ticket? +
Yes. You will receive a confirmation email with your Request Number. Please save this number for tracking and follow-up.
How can I check the status of my ticket? +
To view the status, updates, and resolution notes for your IT request:
  • Click on “Track Your IT Requests” in the DHS IT Support Portal.
  • Enter your valid email address.
  • You will receive a verification code via email.
  • Enter the code to securely access your ticket information.
What happens after my issue is resolved? +
You’ll receive a resolution email. Review the solution and test if applicable. If the issue persists, you can reopen the ticket.